FAQ
Still have questions? Study the frequently asked questions below, and if you don’t find the answer to your question, tell us about your problem.
Trading
Yes. Henderson Digital operates under FCA, CySEC and ASIC regulations, meaning there are measures in place to protect investors. Our clients' funds are stored in top-tier banks, and all their personal information is protected by SSL encryption.
Each financial transaction with your account requires confirmation from your personal email account.
It is important to note that any form of trading involves risk, so we always encourage our clients to practice responsible trading by staying informed, diversifying their portfolios and using risk management tools.
Each financial transaction with your account requires confirmation from your personal email account.
It is important to note that any form of trading involves risk, so we always encourage our clients to practice responsible trading by staying informed, diversifying their portfolios and using risk management tools.
No. Henderson Digital stands as a reputable company with the trust of millions of users globally. Within the fintech industry and online investing, we have consistently held a leadership position.
Despite our diligent efforts, there may be individuals who harbor suspicions about Henderson Digital being a fraudulent site. To address such concerns, we've compiled a guide to help you steer clear of genuine scams, including those related to forex and crypto. Before committing to any investment, consider the following points:
Henderson Digital adheres to regulations: Unlike all platforms, not every platform is regulated. Regulations serve as a safeguard for investors, making it crucial to trade solely on regulated platforms. Henderson Digital operates in compliance with FCA, CySEC, and ASIC regulations.
Henderson Digital prioritizes safety and security: Prior to trading, always check for security indicators in your browser. On Henderson Digital, client funds are securely held in tier 1 banks, and their personal information is shielded by SSL encryption.
Henderson Digital provides 24/7 support: The support team is available around the clock on trading days, ensuring Henderson Digital clients always have assistance when needed.
Henderson Digital boasts genuine users: Transparency is promoted as users are encouraged to share their real names and pictures. Additionally, depositing clients undergo a rigorous verification process to confirm their identity.
Technology and design: If a platform appears overly complex, it may not be suitable for you. Henderson Digital's user-friendly interface offers leading fintech instruments, online learning courses, an innovative mobile app, a daily newsletter, and more. Typically, scammers do not go to such lengths for the benefit of their users.
Henderson Digital gains press coverage: Scams are often reported. Check online for any reports by credible sources concerning a particular platform.
Henderson Digital emphasizes risk awareness: All forms of trading involve risk, whether it's traditional stockbroker trading or Contract for Difference (CFD) trading. Henderson Digital urges clients to take safety measures and provides tools to reduce risk while promoting responsible trading.
Trading is not akin to gambling: Although unforeseen events can cause sudden asset price shifts and result in losses, responsible traders stay informed and diversify portfolios to mitigate risks.
Addressing scam claims: Regulated trading platforms operate under strict supervision, making them unlikely to be scams. Some individuals, quick to attribute losses to the platform, label it a "scam." This is why Henderson Digital offers risk management tools and allows fund withdrawals at any time.
Despite our diligent efforts, there may be individuals who harbor suspicions about Henderson Digital being a fraudulent site. To address such concerns, we've compiled a guide to help you steer clear of genuine scams, including those related to forex and crypto. Before committing to any investment, consider the following points:
Henderson Digital adheres to regulations: Unlike all platforms, not every platform is regulated. Regulations serve as a safeguard for investors, making it crucial to trade solely on regulated platforms. Henderson Digital operates in compliance with FCA, CySEC, and ASIC regulations.
Henderson Digital prioritizes safety and security: Prior to trading, always check for security indicators in your browser. On Henderson Digital, client funds are securely held in tier 1 banks, and their personal information is shielded by SSL encryption.
Henderson Digital provides 24/7 support: The support team is available around the clock on trading days, ensuring Henderson Digital clients always have assistance when needed.
Henderson Digital boasts genuine users: Transparency is promoted as users are encouraged to share their real names and pictures. Additionally, depositing clients undergo a rigorous verification process to confirm their identity.
Technology and design: If a platform appears overly complex, it may not be suitable for you. Henderson Digital's user-friendly interface offers leading fintech instruments, online learning courses, an innovative mobile app, a daily newsletter, and more. Typically, scammers do not go to such lengths for the benefit of their users.
Henderson Digital gains press coverage: Scams are often reported. Check online for any reports by credible sources concerning a particular platform.
Henderson Digital emphasizes risk awareness: All forms of trading involve risk, whether it's traditional stockbroker trading or Contract for Difference (CFD) trading. Henderson Digital urges clients to take safety measures and provides tools to reduce risk while promoting responsible trading.
Trading is not akin to gambling: Although unforeseen events can cause sudden asset price shifts and result in losses, responsible traders stay informed and diversify portfolios to mitigate risks.
Addressing scam claims: Regulated trading platforms operate under strict supervision, making them unlikely to be scams. Some individuals, quick to attribute losses to the platform, label it a "scam." This is why Henderson Digital offers risk management tools and allows fund withdrawals at any time.
Yes. At Henderson Digital, the funds of our clients are securely held in tier 1 banks, and the confidentiality of all their personal information is protected through SSL encryption.
No. Pyramid schemes are against the law. Henderson Digital, a trusted company with a global user base in the millions, operates within the legal framework. We are subject to regulation by various authorities, including the Financial Conduct Authority (FCA) in the UK, the Cyprus Securities and Exchange Commission (CySEC), and the Australian Securities and Investments Commission (ASIC), all of which explicitly prohibit illegal activities like pyramid schemes.
If you notice any unauthorized activity on your account, please contact us immediately through your account manager.
If you have found a security weakness/vulnerability in any of our assets, we encourage you to let us know and help us keep Henderson Digital safe.
Contact information
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Henderson Digital Assets is a subsidiary of Janus Henderson Horizon Fund regulated by Financial Conduct Authority (FCA) of the United Kingdom under registration number 144111. Both companies are part of Janus Henderson Investors Europe S.A. Regulated by Financial Sector Supervisory Commission of Luxembourg (CSSF) under registration number B22848.
CFDs, FX, Crypto and any other leveraged products are complex instruments and come with a high level of risk of losing money due to the leverage used in these products. You should consider whether you understand how any product you trade or invest in is suitable for you, and whether the risk involved in trading or investing into these products is acceptable. It is important that you understand that with trading and investing, your capital is at risk. Past performance is not a guide to future performance. It is your responsibility to ensure that you make an informed decision about whether or not to trade and invest with Henderson Digital. If you are still unsure if investing is right for you, please seek independent advice.
CFDs, FX, Crypto and any other leveraged products are complex instruments and come with a high level of risk of losing money due to the leverage used in these products. You should consider whether you understand how any product you trade or invest in is suitable for you, and whether the risk involved in trading or investing into these products is acceptable. It is important that you understand that with trading and investing, your capital is at risk. Past performance is not a guide to future performance. It is your responsibility to ensure that you make an informed decision about whether or not to trade and invest with Henderson Digital. If you are still unsure if investing is right for you, please seek independent advice.
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161 Arch. Makarios III Avenue, Limassol 3027, Cyprus
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